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Free shipping in over 24 European countries

Opening hours from 9.00 to 17.00 - Estimated deliveries in 15 - 20 days from the day of ordering, shipment operated by DB Schenker - Notification by phone call upon dispatchment.

Shipping

EXPRESS COURIER

All orders are given in assignment to DB Schenker, ALPI as well as TNT or DHL Couriers whose deliveries take place on business days. The listed partners will notify prior delivering.

GOODS PREPARATION METHODS 

The products are fixed with straps on pallets and packed with white film and adhesive branded tape DELEKS.

SHIPPING AND DELIVERY METHOD

On the day of the dispatchment of the pallet from the DELEKS warehouses, one of our operators will notify through a call and if the client results  unable to attend such call, through email: the informed customer can request a postponement of the departure if necessary.

Delivery takes place on the street front and the tail lift service shall be requested, if needed in order to unload the freight, when the notification of the dispatchment takes place.

If the courier does not have a tail lift, the recipient can choose to refuse delivery and require the courier to come by again with suitable means in order to unload to the ground. In this case, it is necessary to immediately inform DELEKS by e-mail at: post@deleks.com  . In this eventuality, it is possible that there may be a delay of a few days for the second attempt, due to the internal management of the freight company to organize the new delivery with a dedicated vehicle. We advise you to contact us to receive confirmation on the feasibility for such a delivery service with tail lift. 

DELIVERY ATTEMPTS

If the customer is unable to attend the delivery and is not found by the courier, he/she will leave a notice of attempted delivery (slip in the mailbox or sticker on the bell) and operate the delivery the next working day. If this delivery attempt is also unsuccessful, the customer will be contacted by DELEKS staff to define a further delivery.

If the fourth attempt is also unsuccessful, the product automatically returns to the DELEKS warehouses with consequent cancellation of the order and subsequent refund to the client, accordingly to the chosen payment method. In the event that the customer's responsibility for non-delivery is recognized, DELEKS reserves the right to invoice the customer for the transport, return and storage costs that the courier has imposed.

DELIVERY TIME

The ETA time for delivery through the designated partners it’s of 10 business days.

DAMAGED GOODS OR MISSING PARTS

Case 1: goods have been received with obvious damage due to transport.

In case of receipt of damaged goods:

Photograph the damaged package next to the courier van.

Photograph the damaged parts.

State in writing on the delivery note that the courier has signed: "subject to control, goods visibly damaged".

Photograph the aforementioned delivery note.

Immediately report the damage to DELEKS via e-mail (post@deleks.com) with a brief, and as most exhaustively as possible, description of the incident and attach the related images as indicated above.

Case 2: no damage, but open packaging

in case of receiving goods with and opened or missing packaging, immediately photograph the pallet near the courier's van and carry out an immediate check of the goods.

If one or more components are missing:

Photograph the details of such opened or missing packaging.

State in writing on the delivery note that the courier has signed: "subject to control, goods with opened packaging and missing parts".

Photograph the aforementioned delivery note.

Immediately report the occurred to DELEKS by e-mail (post@deleks.com) with a brief, and as most exhaustively as possible, description of the incident and attach the related images as indicated above.